I use another software called Appointment Reminder that has the function for the client to confirm, cancel, request to be contacted, or the system tells us that they have not responded. This way we know in the morning who plans to show for their appointment, who canceled, or who needs to be contacted. Without this function it defeats the purpose top having an automated confirmation system. it would be great to be able to link leads with appointments to sign ups and so on for reporting purposes but i can not do that with out this basic function. Thanks guys!