Further detail on the development process : RainMaker operates in a fluid environment, which means plans and implementation, create the possibility of change and are subject to change. The ideas on these and related pages are meant to outline the general RainMaker product direction. It’s for informational purposes only, and we would never recommend relying on it to make purchasing decisions. We may decide to add enhancements, features, and products at any time depending on our prioritization process and the capability to deliver products meeting RainMaker quality standards. The development, releases, and timing of any features or functionality described, are at the sole discretion of RainMaker. Any roadmaps do not represent a commitment, obligation, or promise to deliver any products, features, enhancements, etc to clients at any time.

Help Request Log that shows open/closed help request and status

Sometimes we identify issues, submit help request that are not actually resolved as agreed, don't get a call back and the issues end up lost or forgotten about until they surface again and we open another help request on the same item. It would be helpful to have open/closed ticket log process that also showed the status. As it is now, when you submit the help request you don't know if was ever resolved nor ever see that request again. Even a simple log like we have for emails sent to members would help us.
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  • Oct 1 2018
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